Yahoo Help

Yahoo Help provides help about nearly every product and service that we offer. To read or browse Yahoo Help you do not need to submit any information about yourself and you do not need to be a Yahoo registered user. If you are not able to find the answer to your question, you can complete a feedback form. These feedback forms are sent to an appropriate Yahoo Customer Care representative.

Information Collection and Use Practices

  • Feedback forms ask for information that we need to provide a useful reply. This usually includes name, your email address, a subject heading for your message, and an opportunity for you to explain your question or input your feedback in your own words. Different feedback forms may vary in their design depending on the product or service they are for.
  • Feedback forms may automatically transmit information about your browser, operating system, and whether you have a Yahoo ID in order for us to better address your comment, concern, or problem.
  • We do not use the information collected from feedback forms for any marketing purposes. The information is used to address your concern and to contact you with a response.
  • The information collected from these forms is stored in our message management system for up to two months and is then archived. Information you submit using a Yahoo Help feedback form is not stored in connection with any other information we may have about you if you are a registered Yahoo user.


This page describes our current practices with respect to this particular service. This information may change as revise this service by adding or removing features or using different service providers. To find out how we treat your personal information, please visit our Privacy Policy.



To help make your experiences with Yahoo more relevant, we employ interest-based ads. Manage your interest-based categories, or opt-out of all categories, on our opt-out tool.  


To find out how Yahoo treats your personal information, please visit our Privacy Policy. This page describes current Yahoo practices with respect to this product. Information on this page may change as Yahoo adds or removes features. 

More Help Links


Prefer not to receive advertising based on your interests? Learn about your ability to opt out of interest-matched advertising served by Yahoo.

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